Refund policy

Returns, refunds, and cancellations

Contact cs@oneclothes.com with your order number before sending a jersey back. We will review your request and provide return instructions and an authorization number when approved.

30-day return window

Request a return within 30 days after delivery if your jersey arrives damaged, defective, materially different from the design you ordered, or if you receive the wrong item. Include your order number, proof of purchase, and clear photos of the issue. We aim to respond within one business day.

Returned jerseys must be unworn, unwashed, unaltered, and in their original condition with tags and packaging. Minor loose threads that can be trimmed are not, by themselves, a defect. We do not accept returns or exchanges for a size, design, name, number, or quantity selected incorrectly at checkout. Your rights under applicable law remain unaffected.

How to return an approved item

  1. Email cs@oneclothes.com within the 30-day window.
  2. Wait for approval and the return address and authorization number. Do not send a parcel to the store's business address unless we instruct you to do so.
  3. Use a trackable shipping method and share the tracking number. Mark the authorization number on the parcel.

If the return is due to our error, such as a damaged, defective, or incorrect jersey, we will cover reasonable standard return shipping costs under the instructions we provide. We cannot refund a return that is lost in transit before reaching us.

Refunds

We inspect approved returns after receipt and aim to issue the refund to the original payment method within two business days. For an eligible return caused by our error, the refund includes the original shipping charge. Your bank or payment provider may take another 10–15 business days to show the funds.

Cancellations and exchanges

Request cancellation within two hours of placing your order by emailing cs@oneclothes.com. A cancellation fee equal to 10% of the order total applies to approved customer-requested cancellations. After the two-hour window or once processing has begun, cancellation may no longer be possible. We do not offer routine exchanges; if you need a different jersey, request cancellation within the allowed window and place a new order.

Questions? Email cs@oneclothes.com.