Everything you need to know about how your One Clothes order is processed, shipped, and delivered — in one clear page.
At a Glance
Processing Time1 – 3 business days
Shipping Time (USA)6 – 11 business days
Total Est. Delivery (USA)7 – 14 business days
Shipping CarriersUSPS, FedEx
Ships ToUnited States & International
Order TrackingProvided for every order
Order Processing
All orders are processed within 1 – 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. national holidays (New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).
During high-volume periods such as sales, product launches, and holidays, processing may take an additional 1 – 2 business days beyond the standard window. If this affects your order, we will notify you by email.
Cancellations: Orders may be cancelled within 2 hours of being placed. Once an order has entered processing or has shipped, it cannot be cancelled. Please contact us at [email protected] as soon as possible if you need to cancel.
Shipping Rates & Delivery Times
Delivery times begin after your order has finished processing (1 – 3 business days). Actual delivery may vary based on your location, carrier capacity, and customs clearance for international orders.
Region
Shipping Time
Total Est. Delivery
Shipping Fee
United States
6 – 11 business days
7 – 14 business days
$10.99
Canada
10 – 18 business days
11 – 21 business days
$10.99
Europe / UK
12 – 20 business days
13 – 23 business days
$10.99
Australia / NZ
12 – 22 business days
13 – 25 business days
$10.99
Rest of World
14 – 25 business days
15 – 28 business days
$10.99
We do not currently ship to U.S. military bases (APO/FPO addresses). We also do not support shipping to multiple addresses within the same order. We apologize for any inconvenience.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to follow your package in real time. Here’s what to expect:
Order Confirmed
You’ll receive an order confirmation email immediately after checkout.
Processing (1 – 3 business days)
Your order is being prepared and packed for shipment.
Shipped — Tracking Email Sent
You’ll receive an email with your USPS or FedEx tracking number once your order is handed off to the carrier.
In Transit
Track your package using the link provided. Please allow 2 – 3 days for tracking to update after initial shipment.
Delivered
Your package arrives at your door. If anything seems wrong, contact us within 7 days.
While we work hard to ensure timely delivery, occasional delays may occur due to carrier issues, weather, customs clearance, or high-volume periods. Here’s how we handle them:
If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected] or call (+1) 914-451-5135. We will respond within 24 hours on business days and investigate with the carrier.
If your order has not been delivered within 30 business days from the date it shipped, we will issue a full refund or reship the order at no additional cost — your choice.
If tracking shows “delivered” but you haven’t received your package, please first check with neighbors, your building reception, or any safe spots around your property. If still unresolved, contact the shipping carrier (USPS or FedEx) with your tracking number. If the carrier cannot resolve it, reach out to us and we will assist you directly.
Lost Packages
If your package appears to be lost (no tracking updates for 10+ business days or marked as delivered but never received), here’s what to do:
Contact us at [email protected] with your order number and a brief description of the situation.
We will open an investigation with the shipping carrier (USPS or FedEx) on your behalf. This process typically takes 5 – 10 business days.
Once confirmed lost, we will offer you a full refund or a free reshipment of your order. You choose which option works best for you.
Customs & Duties (International Orders)
For orders shipped outside the United States, please be aware of the following:
Import taxes, duties, and customs fees are determined by your country’s customs authority and are the responsibility of the recipient. One Clothes has no control over these charges and cannot predict their amount. We recommend checking with your local customs office before ordering if you are unsure about potential fees.
International delivery times may also be affected by customs processing in your country, which is outside of our control. If your package is held in customs, the tracking information will reflect this status.
One Clothes is not liable for packages that are refused by the recipient or returned due to unpaid customs fees. If a package is returned to us for this reason, the customer is responsible for the cost of reshipping.
Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for packages that cannot be delivered due to incorrect, incomplete, or missing address details.
If you notice an error after placing your order, contact us immediately at [email protected]. We can update your address only if the order has not yet entered processing. Once an order has been dispatched, address changes are no longer possible.
Taxes
One Clothes does not collect sales tax on orders. For international orders, any applicable import duties or taxes are determined and collected by your local customs authority — not by One Clothes (see Customs & Duties section above).
Questions?
If you have any questions about your shipment or our shipping policy, we’re here to help. Contact our support team and we’ll respond within 24 hours on business days.
The Nike Mind 001 mules generally run small, so it is highly recommended to size up for the best fit. Most users and reviews suggest going up at least a half-size, while some recommend a full size larger for a comfortable fit, particularly if you have wide feet or plan to wear socks.
Sizing Recommendations for Nike Mind 001:
Recommended: Size up by at least a half-size (e.g., if you are a 9.5, buy a 10).
Alternative: Size up by one full size for a more comfortable or slightly looser fit.
True to Size (Not Recommended): While some report true-to-size works, many found it too snug in the toe box, causing discomfort.
US Men
US Women
UK
EU
IN
CM
4
5.5
3.5
36
8 11/16
22
5
6.5
4.5
37.5
9
22.9
6
7.5
5.5
38.5
9 5/16
23.7
7
8.5
6
40
9 11/16
24.5
8
9.5
7
41
10
25.4
9
10.5
8
42.5
10 5/16
26.2
10
11.5
9
44
10 11/16
27.1
11
12.5
10
45
11
27.9
12
13.5
11
46
11 5/16
28.8
13
14.5
12
47.5
11 11/16
29.6
Please note the CM size displayed on shoe boxes and labels is different than Foot Length (cm).
Tape a piece of paper to a hard, flat surface — make sure it doesn’t slip.
Stand on the paper with feet shoulder-width apart, weight evenly balanced.
Have someone mark the tip of your big toe and the outermost part of your heel with a pen pointed straight down.
Step off and measure the distance between the two marks with a ruler or tape measure.
Repeat with the other foot — it’s common for one foot to be slightly longer.
Use the longer measurement and match it to the chart above. Between sizes? Size up.
Size Chart
US
UK
EU
JP
CM
IN
3.5
3
35.5
22.5
21.6
8 1/2
4
3.5
36
23
22
8 11/16
4.5
4
36.5
23.5
22.4
8 13/16
5
4.5
37.5
23.5
22.9
9
5.5
5
38
24
23.3
9 3/16
6
5.5
38.5
24
23.7
9 5/16
6.5
6
39
24.5
24.1
9 1/2
7
6
40
25
24.5
9 11/16
7.5
6.5
40.5
25.5
25
9 13/16
8
7
41
26
25.4
10
8.5
7.5
42
26.5
25.8
10 3/16
9
8
42.5
27
26.2
10 5/16
9.5
8.5
43
27.5
26.7
10 1/2
10
9
44
28
27.1
10 11/16
10.5
9.5
44.5
28.5
27.5
10 13/16
11
10
45
29
27.9
11
11.5
10.5
45.5
29.5
28.3
11 3/16
12
11
46
30
28.8
11 5/16
12.5
11.5
46.5
30.5
29.2
11 1/2
13
12
47.5
31
29.6
11 11/16
US
UK
EU
JP
CM
IN
5
2.5
35.5
22
22
8 11/16
5.5
3
36
22.5
22.4
8 13/16
6
3.5
36.5
23
22.9
9
6.5
4
37.5
23.5
23.3
9 3/16
7
4.5
38
24
23.7
9 5/16
7.5
5
38.5
24.5
24.1
9 1/2
8
5.5
39
25
24.5
9 11/16
8.5
6
40
25.5
25
9 13/16
9
6.5
40.5
26
25.4
10
9.5
7
41
26.5
25.8
10 3/16
10
7.5
42
27
26.2
10 5/16
10.5
8
42.5
27.5
26.7
10 1/2
11
8.5
43
28
27.1
10 11/16
11.5
9
44
28.5
27.5
10 13/16
12
9.5
44.5
29
27.9
11
12.5
10
45
29.5
28.3
11 3/16
13
10.5
45.5
30
28.8
11 5/16
13.5
11
46
30.5
29.2
11 1/2
14
11.5
47
31
29.6
11 11/16
14.5
12
47.5
31.5
30
11 13/16
Find your fit:
Note: The CM/JP size on shoe boxes (insole length) is different from the foot length (CM) shown in this chart.
Tape a piece of paper to a hard, flat surface — make sure it doesn’t slip.
Stand on the paper with feet shoulder-width apart, weight evenly balanced.
Have someone mark the tip of your big toe and the outermost part of your heel with a pen pointed straight down.
Step off and measure the distance between the two marks with a ruler or tape measure.
Repeat with the other foot — it’s common for one foot to be slightly longer.
Use the longer measurement and match it to the chart above. Between sizes? Size up.
Adult Hawaiian Shirt
Size
Bust (in)
Length (in)
Shoulder (in)
Sleeve (in)
S
39
28.5
17
10
M
43
29.5
19
10
L
47
30.5
19.5
10.5
XL
51
31.5
20.5
10.5
2XL
55
33
22
11
3XL
59
34.5
24
11
4XL
63
35
25
11.5
5XL
67
36
26
11.5
6XL
71
37
28
12
7XL
75
38
29
12
8XL
79
39
29.5
12.5
Note: Manual measurement may vary by 2–3 cm. 1 inch = 2.54 cm.
