Our complete policy on returns, refunds, cancellations, and exchanges — all in one clear page so you know exactly what to expect.
At a Glance
Return Window30 days from delivery
Cancellation WindowWithin 2 hours of placing order
Cancellation Fee10% of order total
Refund MethodOriginal payment method
Refund Processing2 business days after inspection
Return ShippingPaid by customer
ExchangesCase-by-case (contact support)
Return Window
You may request a return within 30 days of your order being delivered. The delivery date is determined by the tracking confirmation from your shipping carrier (USPS or FedEx).
After 30 days from delivery, your order is considered accepted and we are unable to process a return or issue a refund.
To start a return, you must contact us before shipping anything back. Returns sent without prior authorization cannot be accepted, and we cannot guarantee a refund for unauthorized returns.
Eligible Reasons for Return
We accept returns and issue full refunds when your order meets any of the following conditions:
The product arrived damaged (torn, stained, or visibly defective).
The product arrived broken or shattered (for items with hardware, zippers, buttons, etc.).
The design does not match what was shown on the product page at the time of purchase.
The size does not match what you ordered (not what you expected — what you ordered).
The material differs from what was described on the product page.
You received the wrong product entirely.
Item Condition Requirements
For a return to be accepted, the item must meet the following conditions:
Item Must Be
Unworn and unwashed
In original condition
With all original tags attached
In original packaging (if applicable)
Unmodified in any way
We Cannot Accept
Items that have been worn or washed
Items with tags removed
Items altered or modified by the customer
Items with minor loose threads that can be easily trimmed
Items returned without prior authorization
Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
Items returned after the 30-day return window
Items that have been worn, washed, or altered
Items without original tags
Items marked as “Final Sale” or “Non-Returnable” on the product page at time of purchase
Items returned without prior email authorization from our support team
How to Request a Return
Follow these steps to initiate a return. Please do not ship anything back until you receive confirmation from our team.
Email us at [email protected] with your order number, the reason for the return, and clear photos showing the issue (for damaged, wrong, or defective items).
Wait for authorization. Our support team will review your request and respond within 24 hours on business days. If approved, we will send you the return address and shipping instructions.
Ship the item back using a traceable shipping method. Carefully pack the item to prevent damage during transit. We recommend keeping your shipping receipt and tracking number.
Send us the tracking number by replying to the same email thread. Once we receive and inspect the item, your refund will be processed.
Important: If a return package is lost or damaged during return shipping, One Clothes is not responsible and no refund will be issued. We strongly recommend using a shipping service with tracking and insurance.
Return Shipping Cost
Customers are responsible for all return shipping costs. The cost of return shipping is not included in your refund.
We recommend choosing a traceable and insured shipping method. One Clothes is not responsible for return packages that are lost, stolen, or damaged in transit.
Refund Method & Timeline
Once we receive your returned item, here’s what happens:
Inspection
We inspect the returned item within 2 business days of receiving it.
Refund Issued
If approved, your refund is processed to your original payment method (credit card, debit card, or PayPal).
Confirmation
You’ll receive an email confirmation once the refund has been issued.
Funds Appear
Refunds typically appear in your account within 10 – 15 business days, depending on your bank or card issuer.
If you haven’t received your refund after 15 business days from our confirmation email, please contact us at [email protected] and we will investigate with the payment provider.
Exchanges
Exchanges are handled on a case-by-case basis. If you received an item in the wrong size or color and would like to exchange it rather than return it for a refund, please contact our support team.
To request an exchange, email [email protected] with your order number, the item you’d like to exchange, and what you’d like instead. Our team will review availability and let you know whether an exchange is possible within 24 hours on business days.
If an exchange is not available (for example, due to the item being out of stock), we will process a standard return and refund instead.
Order Cancellations
You may cancel your order within 2 hours of placing it. After this window, your order may already be in processing and cannot be cancelled.
Cancellation fee: A fee of 10% of your total order value applies to all cancelled orders. This covers payment processing and administrative costs.
To cancel, email [email protected] or call (+1) 914-451-5135 within 2 hours of placing your order. Include your order number in the message. Once an order has been dispatched, it cannot be cancelled — you will need to follow the return process above instead.
Documentation Required
To process your return as quickly as possible, please have the following ready when contacting us:
Order number — found in your order confirmation email.
Photos of the issue — clear images showing the damage, defect, or discrepancy. Include photos of the product, the shipping label, and packaging if applicable.
Brief description — a short explanation of what went wrong so we can resolve it efficiently.
Questions About Returns?
If you have any questions about our return and refund policy, we’re here to help. Our support team responds within 24 hours on business days.
The Nike Mind 001 mules generally run small, so it is highly recommended to size up for the best fit. Most users and reviews suggest going up at least a half-size, while some recommend a full size larger for a comfortable fit, particularly if you have wide feet or plan to wear socks.
Sizing Recommendations for Nike Mind 001:
Recommended: Size up by at least a half-size (e.g., if you are a 9.5, buy a 10).
Alternative: Size up by one full size for a more comfortable or slightly looser fit.
True to Size (Not Recommended): While some report true-to-size works, many found it too snug in the toe box, causing discomfort.
US Men
US Women
UK
EU
IN
CM
4
5.5
3.5
36
8 11/16
22
5
6.5
4.5
37.5
9
22.9
6
7.5
5.5
38.5
9 5/16
23.7
7
8.5
6
40
9 11/16
24.5
8
9.5
7
41
10
25.4
9
10.5
8
42.5
10 5/16
26.2
10
11.5
9
44
10 11/16
27.1
11
12.5
10
45
11
27.9
12
13.5
11
46
11 5/16
28.8
13
14.5
12
47.5
11 11/16
29.6
Please note the CM size displayed on shoe boxes and labels is different than Foot Length (cm).
Tape a piece of paper to a hard, flat surface — make sure it doesn’t slip.
Stand on the paper with feet shoulder-width apart, weight evenly balanced.
Have someone mark the tip of your big toe and the outermost part of your heel with a pen pointed straight down.
Step off and measure the distance between the two marks with a ruler or tape measure.
Repeat with the other foot — it’s common for one foot to be slightly longer.
Use the longer measurement and match it to the chart above. Between sizes? Size up.
Size Chart
US
UK
EU
JP
CM
IN
3.5
3
35.5
22.5
21.6
8 1/2
4
3.5
36
23
22
8 11/16
4.5
4
36.5
23.5
22.4
8 13/16
5
4.5
37.5
23.5
22.9
9
5.5
5
38
24
23.3
9 3/16
6
5.5
38.5
24
23.7
9 5/16
6.5
6
39
24.5
24.1
9 1/2
7
6
40
25
24.5
9 11/16
7.5
6.5
40.5
25.5
25
9 13/16
8
7
41
26
25.4
10
8.5
7.5
42
26.5
25.8
10 3/16
9
8
42.5
27
26.2
10 5/16
9.5
8.5
43
27.5
26.7
10 1/2
10
9
44
28
27.1
10 11/16
10.5
9.5
44.5
28.5
27.5
10 13/16
11
10
45
29
27.9
11
11.5
10.5
45.5
29.5
28.3
11 3/16
12
11
46
30
28.8
11 5/16
12.5
11.5
46.5
30.5
29.2
11 1/2
13
12
47.5
31
29.6
11 11/16
US
UK
EU
JP
CM
IN
5
2.5
35.5
22
22
8 11/16
5.5
3
36
22.5
22.4
8 13/16
6
3.5
36.5
23
22.9
9
6.5
4
37.5
23.5
23.3
9 3/16
7
4.5
38
24
23.7
9 5/16
7.5
5
38.5
24.5
24.1
9 1/2
8
5.5
39
25
24.5
9 11/16
8.5
6
40
25.5
25
9 13/16
9
6.5
40.5
26
25.4
10
9.5
7
41
26.5
25.8
10 3/16
10
7.5
42
27
26.2
10 5/16
10.5
8
42.5
27.5
26.7
10 1/2
11
8.5
43
28
27.1
10 11/16
11.5
9
44
28.5
27.5
10 13/16
12
9.5
44.5
29
27.9
11
12.5
10
45
29.5
28.3
11 3/16
13
10.5
45.5
30
28.8
11 5/16
13.5
11
46
30.5
29.2
11 1/2
14
11.5
47
31
29.6
11 11/16
14.5
12
47.5
31.5
30
11 13/16
Find your fit:
Note: The CM/JP size on shoe boxes (insole length) is different from the foot length (CM) shown in this chart.
Tape a piece of paper to a hard, flat surface — make sure it doesn’t slip.
Stand on the paper with feet shoulder-width apart, weight evenly balanced.
Have someone mark the tip of your big toe and the outermost part of your heel with a pen pointed straight down.
Step off and measure the distance between the two marks with a ruler or tape measure.
Repeat with the other foot — it’s common for one foot to be slightly longer.
Use the longer measurement and match it to the chart above. Between sizes? Size up.
Adult Hawaiian Shirt
Size
Bust (in)
Length (in)
Shoulder (in)
Sleeve (in)
S
39
28.5
17
10
M
43
29.5
19
10
L
47
30.5
19.5
10.5
XL
51
31.5
20.5
10.5
2XL
55
33
22
11
3XL
59
34.5
24
11
4XL
63
35
25
11.5
5XL
67
36
26
11.5
6XL
71
37
28
12
7XL
75
38
29
12
8XL
79
39
29.5
12.5
Note: Manual measurement may vary by 2–3 cm. 1 inch = 2.54 cm.
